Nancy’s Gift Baskets Complete Order Policy
Customer Service
or Order Status
Please feel free to Contact Us by phone or email Monday through Friday during
our business hours of 8:00 am until 6:00 pm, Eastern Time Zone,
Shipping Information
Please note that we must have a street address (no P.O. Boxes or APO/FPO addresses) for delivery. Recipient's telephone number is required on all orders for delivery.
Incorrect shipping information may result in the product not
being delivered on time. The cost of any reshipped products due to
incorrect address information is the sender's responsibility. Please
ensure that all shipping information is correct - in particular zip code
information. Redelivery fees will be charged.
Shipping and Handling Costs
After we receive your order, we will provide you with the total cost of the
items you have ordered, plus the cost of shipping & handling.
Deliveries to Small Business
Nancy's Gift Baskets will verify that someone is available to receive the
package on the day of delivery. There are no delivery fees to businesses
in the
Deliveries to Hospitals
When sending an order to a hospital patient please make sure that you include
as much information about the patient's location as possible.
For example:
Jane Doe - Patient
General Hospital - XYZ Wing - Room 107
123 Main Street
Anytown, SC 29170
There are no delivery fees to hospitals in the Richland and Lexington counties
of South Carolina.
Deliveries to Private Residences
Delivery will be made to private residences within 10 miles of
Freight Damage
All freight damage claims are the responsibility of the freight carrier and
must be filed accordingly. Any spoilage or shortage resulting from
freight damage is the responsibility of the carrier.
Pricing
Prices on the website do not include shipping, handling, and appropriate taxes.
Return Policy
After purchase and delivery of our products, if you are not satisfied contact
us within 7 days. Refunds or replacements are handled on an individual
basis. Our goal is to please and delight our customers.
Order Confirmation
You will receive confirmation via e-mail or telephone within one business day
that an order has been received, with final pricing information (including shipping,
handling, and appropriate taxes), and approximate delivery time.
If you wish to be notified when the gift has been delivered or shipped, please
mention this when you place the order.
Out-Of-Stock Status
If an item is out-of-stock, you will be notified
within 24 hours of Order Confirmation.
Cancellation Policy
If items are not received within 10 days or such other time promised in the
Order Confirmation, you will be given the opportunity to cancel.
Privacy Policy
When you visit our web site, we do not collect personally identifiable
information about you without your specific knowledge. Any information
provided by you is not shared with other companies or individuals. We do
not set or access cookies on your computer. We will not use your Internet
Protocol ("IP") address for any purpose.
Payment Methods Accepted
If you need to negotiate payments, we can do that. You can pay for your
purchase by one of the following methods:
–
Charge Card via PayPal
–
Money Order
–
Check
– Cash (in person only)